Privacy Policy

1. Introduction

CharSwap ("we", "our", or "the app") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile application.

By using CharSwap, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not use our application.

2. Information We Collect

2.1 Account Information

Name and email address (when you sign in with Google)
Unique user ID generated by Firebase
Basic profile information

2.2 User Content

Photos and videos you upload for processing (for example, a face photo, a reference video, or a selfie for a viral experience)
AI-generated images and videos created from your content
Processing history and preferences

2.3 Technical Information

Device information (model, operating system, version)
IP address and approximate location information
Application usage and error logs
Language preferences and settings

                    Important: We do not collect or store payment card information directly. In-app purchases are processed by the Google Play Store. In some regions where in-app billing may be unavailable, payments may be processed through our secure payment website and its payment provider.
                

3. How We Use Your Information

3.1 Service Provision

Process your videos using artificial intelligence
Store and manage your processing history
Provide technical support and customer service

3.2 Service Improvement

Analyze usage patterns to improve functionality
Develop new features and capabilities
Optimize application performance

3.3 Communication

Send notifications about processing status
Inform about important application updates
Respond to your support requests

4. Information Sharing

We do not sell, rent, or share your personal information with third parties, except in the following circumstances:

4.1 Service Providers

To generate your videos and run the app, the photos and videos you upload may be sent to the AI providers that power each feature:

Firebase (Google): Data storage, authentication, cloud functions, and notifications
AIML API: AI processing for face swap and motion copy
Alibaba Wan 2.2: AI face swap technology
Kling (Kuaishou): AI motion copy and video generation technology
Replicate: Hosting and running AI models used by some experiences
OpenAI: AI image generation used by some viral experiences
Analytics Providers: Usage analysis and performance monitoring

These providers process your content only to deliver the requested result. We do not sell your content, and your media is not used to identify you to third parties.

4.2 Legal Requirements

When required by law or legal process
To protect our legal rights
To protect the safety of our users

4.3 Consent

We may share information with your explicit consent or when you choose to share content publicly.

5. Data Security

We implement robust security measures to protect your information:

Encryption: All data is encrypted in transit and at rest
Secure Authentication: We use Firebase Auth with Google Sign-In
Limited Access: Only authorized personnel have access to data
Monitoring: We continuously monitor for suspicious activities
Secure Backup: Data is stored with redundancy and regular backups

6. Data Retention

We retain your information for as long as necessary to provide our services:

Account Data: Until you delete your account
Processed Videos: For 30 days after processing (you can download before)
Technical Logs: For up to 90 days for analysis and debugging purposes
Usage Data: Aggregated and anonymized for up to 2 years

7. Your Rights

You have the following rights regarding your personal data:

Access: Request a copy of the data we have about you
Correction: Correct inaccurate or incomplete information
Deletion: Request deletion of your personal data
Portability: Receive your data in a structured format
Objection: Object to the processing of your data
Restriction: Limit how we process your data

8. Cookies and Similar Technologies

Our application may use cookie-like technologies to:

Remember your preferences and settings
Analyze application usage
Improve performance and functionality

You can manage these preferences in your device settings.

9. International Data Transfers

Your data may be transferred and processed in countries outside your jurisdiction, including the United States and China, where our service providers (including Google, OpenAI, Replicate, Alibaba, and Kling/Kuaishou) are located. We ensure that these transfers are made with adequate protections in accordance with applicable laws.

10. Children Under 13

Our application is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will take steps to delete such information immediately.

11. Changes to this Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through the application or by email. We recommend that you review this policy regularly.

12. Legal Compliance

This policy complies with:

General Data Protection Regulation (GDPR) - European Union
Children's Online Privacy Protection Act (COPPA) - United States
California Consumer Privacy Act (CCPA) - California, USA
Lei Geral de Proteção de Dados (LGPD) - Brazil