Privacy Policy

1. Introduction

CharSwap ("we", "our", or "the app") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile application.

By using CharSwap, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not use our application.

2. Information We Collect

2.1 Account Information

• Name and email address (when you register with Google or Apple)
• Unique user ID generated by Firebase
• Basic profile information

2.2 User Content

• Images and videos you upload for processing
• AI-generated processed videos
• Processing history and preferences

2.3 Technical Information

• Device information (model, operating system, version)
• IP address and approximate location information
• Application usage and error logs
• Language preferences and settings

3. How We Use Your Information

3.1 Service Provision

• Process your videos using artificial intelligence
• Store and manage your processing history
• Provide technical support and customer service

3.2 Service Improvement

• Analyze usage patterns to improve functionality
• Develop new features and capabilities
• Optimize application performance

3.3 Communication

• Send notifications about processing status
• Inform about important application updates
• Respond to your support requests

4. Information Sharing

We do not sell, rent, or share your personal information with third parties, except in the following circumstances:

4.1 Service Providers

• Firebase (Google): For data storage, authentication, and cloud functions
• AIML API: For video processing with artificial intelligence
• Alibaba Wan 2.2 API: For advanced AI-powered character swapping technology
• Analytics Providers: For usage analysis and performance monitoring

4.2 Legal Requirements

• When required by law or legal process
• To protect our legal rights
• To protect the safety of our users

4.3 Consent

We may share information with your explicit consent or when you choose to share content publicly.

5. Data Security

We implement robust security measures to protect your information:

• Encryption: All data is encrypted in transit and at rest
• Secure Authentication: We use Firebase Auth with Google and Apple Sign-In
• Limited Access: Only authorized personnel have access to data
• Monitoring: We continuously monitor for suspicious activities
• Secure Backup: Data is stored with redundancy and regular backups

6. Data Retention

We retain your information for as long as necessary to provide our services:

• Account Data: Until you delete your account
• Processed Videos: For 30 days after processing (you can download before)
• Technical Logs: For up to 90 days for analysis and debugging purposes
• Usage Data: Aggregated and anonymized for up to 2 years

7. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the data we have about you
• Correction: Correct inaccurate or incomplete information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a structured format
• Objection: Object to the processing of your data
• Restriction: Limit how we process your data

8. Cookies and Similar Technologies

Our application may use cookie-like technologies to:

• Remember your preferences and settings
• Analyze application usage
• Improve performance and functionality

You can manage these preferences in your device settings.

9. International Data Transfers

Your data may be transferred and processed in countries outside your jurisdiction, including the United States and China, where our service providers (including Alibaba and Google) are located. We ensure that these transfers are made with adequate protections in accordance with applicable laws.

10. Children Under 13

Our application is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will take steps to delete such information immediately.

11. Changes to this Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through the application or by email. We recommend that you review this policy regularly.

12. Legal Compliance

This policy complies with:

• General Data Protection Regulation (GDPR) - European Union
• Children's Online Privacy Protection Act (COPPA) - United States
• California Consumer Privacy Act (CCPA) - California, USA
• Lei Geral de Proteção de Dados (LGPD) - Brazil